Saturday, March 24, 2012

SANS2012 -- Weirdness at the Marriott Orlando World Center Resort

Noticed some weird attempts to stack the deck in the hotel's favor when getting settled in my room
This Marriott puts the candy and chip filled honor bar right on top of the table for everybody's convenience. Take one item off the tray, and the system automatically charges the room. Pick one item up to look at it and put it back, and the system automatically charges the room. Accidentally knock one off the tray and put it back, and the system automatically charges the room. I hate these in principal since it assumes a purchase regardless.

But this hotel has that covered. If you don't want the risk (or hassle of having to call the front desk to explain the reality of not purchasing their food) -- then they'll remove the honor bar from the room. And charge you 10 bucks for restocking. What the crap? If I don't want to risk having to accidentally paying 4 bucks for a small tin of Pringles, the hotel will charge me 10 bucks for making my stay more convenient? Doesn't seem like friendly customer service to me.

Not to mention this is hotel is across the street from Disney. Some (if not most) of their guests are probably families with kids. Kids that probably don't understand the concept of overpriced vending machine food.

I expected better from my $194 a night
This Marriott puts the candy and chip filled honor bar right on top of the table for everybody's convenience.   Take one item off the tray, and the system automatically charges the room.   Pick one item up to look at it and put it back, and the system automatically charges the room.  Accidentally knock one off the tray and put it back, and the system automatically charges the room.  I hate these in principal since it assumes a purchase regardless. 

But this hotel has that covered.  If you don't want the risk (or hassle of having to call the front desk to explain the reality of not purchasing their food) -- then they'll remove the honor bar from the room.  And charge you 10 bucks for restocking.  What the crap?    If I don't want to risk having to accidentally paying 4 bucks for a small tin of Pringles, the hotel will charge me 10 bucks for making my stay more convenient?   Doesn't seem like friendly customer service to me.

Not to mention this is hotel is across the street from Disney.   Majority of their guests are probably families with kids.  Kids that probably don't understand the concept of overpriced vending machine food.

I expected better from my $194 a night

Oh yes, not tempting to kids at all
Oh yes, not tempting to kids at all

This Marriott also chooses to hide it's "Notice to Guests" on the inside wall of the closet for some reason. Every other hotel I've been to puts this on the door because it lists legal items pertaining to the stay and the customer rights as defined by the State or Municipality. And said laws usually require the notice to be displayed where all guests will routinely see it.

But this one was posted in the closet where I guessing it's assumed it won't be found by the guests.

And weirdly, the maximum rates listed (intended to protect against deceptive price gouging) expired on December 31st, 2009. Maybe the staff couldn't find the notice either when they came around to update it?